US37: MED-FLOW: Integrated Smart Triage & Medical Appointment System

NUR KHAIRUNNISA BINTI ROSFAIDULLAH UNIVERSITI SAINS ISLAM MALAYSIA

MED-FLOW is an innovative digital patient management system that integrates medical triage logic with an appointment system. The main problems faced by healthcare facilities today are extreme crowding in the Emergency Department and inefficient appointment slot management. MED-FLOW solves this issue through a symptom processing algorithm that classifies patients into critical zones (Red, Yellow, or Green) in real time. For non-emergency cases, user need to book appointment slots based on doctor availability, while critical cases will be given immediate priority. In addition to reduce waiting times by 30–40%, this innovation optimizes the flow of healthcare workers, continuously raising the standard of patient care as the nation's health system undergoes a digital transformation.