MIIX Virtua

Universiti Malaysia Sarawak (UNIMAS) emphasises mentoring and coaching as essential leadership skills. These practices enhance employee resilience and adaptability, offering job-specific guidance and fostering skills development through interaction with experienced professionals. UNIMAS introduced a mentoring programme in January 2022, primarily for support employees. Initially, the programme relied on manual paper-based reporting, leading to inefficiencies and potential data loss. To address these issues, UNIMAS implemented eMENTORS, improving the mentoring process’ speed and accuracy. It includes automated reminders and generates essential data for programme evaluation. eMENTORS benefits UNIMAS in various ways; reducing paper use by 98%; cutting costs by 99%; improving productivity; enhancing information security; and offering better accessibility. These advantages have allowed the university to streamline operations and reduce staff workload significantly. The system’s success and recognition have led to copyright registration and awards in innovation competitions. It serves as a model for other sectors, including higher education, schools, government and corporate organisations.